As we welcome you to Conestoga during this time of COVID-19, our fall 2020 term is different than previous terms. We want you to be well, safe, and healthy during your stay here in Canada and while you pursue your education at Conestoga College.
Please use this plan outlined below as a reference to help support you and your transition to Canada and Conestoga College. Make sure to read and understand each section before you travel to Canada.
In addition to the following information, please watch our video that provides you with information as you get ready to travel to Canada to begin your studies at Conestoga.
1. Getting Ready to Travel to Canada
Download the following two apps:
- ArriveCAN app
- iCent app
ArriveCAN app is the Canadian federal government Canada Border Service Agency (CBSA) app. You must submit your self-isolation/quarantine plan through the
ArriveCAN app. You need to plan self-isolation/quarantine for 14 days even if you do not have COVID-19 symptoms. Your quarantine plan lists where you will stay for the 14 days of self-isolation/quarantine, how you'll get to your destination, how you will get groceries, and how you will access essential services and medical care.
The self-isolation/quarantine plan is mandatory, even if you have no symptoms.
Follow these instructions to begin using ArriveCAN:
Step 1: To download the app, search “ArriveCAN” in
Google Play or the
Step 2: Create an account with a valid email address. A security PIN will be sent to you for verification.
Step 3: Follow the instructions to enter the information on the forms required.
The iCent App is an essential smartphone tool for you to begin your studies at Conestoga College which includes essential pre and post-arrival information prepared by Conestoga. This app will guide you through the protocols and the information you must follow during your transition to Canada and to Conestoga College. The COVID Safe Canada Program by iCent app is designed to meet local, provincial, and national COVID-19 guidelines and institutional guidelines including the 14-day mandatory quarantine.
Follow these instructions to begin using iCent:
Step 1: To download the app, search “iCent” in
Google Play or the
Step 2: Enter “Canada” as your destination country and “Conestoga College” as your institution name.
Step 3: Enter your email address. A security PIN will be sent to you for verification. Use this PIN to log into the app.
Step 4: Fill in the information on the forms about yourself to begin using Conestoga College's dashboard.
If you are having trouble logging into the app, contact:
What to know before you travel
As you plan for your travel to Canada, you must review the
Government of Canada website for steps to follow upon entry to Canada, as these are mandatory for all travellers. The Government of Canada has emergency orders under the Quarantine Act which applies to everyone arriving in Canada.
Students and co-arriving immediate family members who plan to enter Canada must meet essential travel requirements and have a quarantine plan in place for self-isolation for 14 days. Requirements for essential travel and information on entry to Canada can also be found on the
Immigration Refugee and Citizenship Canada (IRCC) website.
2. Preparing to Enter Canada
Plan your arrival in Canada
Please be aware that currently there is a
14-day mandatory quarantine requirement for all travellers entering Canada. You are responsible for all costs associated with your 14-day mandatory self-isolation/quarantine period, and long-term housing. You must:
Have a 14-day mandatory quarantine plan with detailed information. Complete the
Self-Isolation/Quarantine Plan form on the iCent app.
Reserve your accommodation for quarantine.
Note: it is your responsibility to secure accommodation where you can quarantine. For hotel options, refer to
Temporary housing resources.
Plan your long-term accommodation. If you plan to live at a different location from your self isolation/quarantine destination, refer to
housing options for local accommodations.
Arrange your transportation from the airport to your quarantine destination. Please ensure your transportation meets the
Government of Canada's transportation requirement to use private vehicle transportation. While in transit in Canada you are required to:
- avoid contact with others;
- remain in the vehicle as much as possible;
- if you need gas, pay at the pump;
- if you need food, use a drive through;
- if you need to use a rest area, put on your mask and be mindful of physical distancing and good hygiene practices.
Prior to departure & boarding the airplane
Ensure you download the Canadian Border Services
ArriveCAN app prior to your arrival in Canada and follow the instructions to help support and speed up your arrival process. This app will be helpful for you to:
- provide mandatory information that is required upon your entry into Canada
- avoid lineups at the border
- provide updates on your quarantine compliance, and
- report any COVID-19 symptoms during the 14 days after your arrival in Canada.
Remember to download the iCent app for important resources, and for daily check in upon your arrival.
If you will be travelling to Canada from overseas, be sure to check your airline requirements and flight details before you travel. If you are displaying symptoms of COVID-19, you will not be allowed to enter Canada.
Prepare to practice airport safety: Bring a personal supply of (at least 2) non-medical face coverings to wear while you are in transit to Canada. Practice physical distancing by keeping 2 metres apart from others whenever possible and wash / sanitize your hands often. Please review the Toronto Pearson Airport Safety Measures that are in place prior to your flight.
3. Arriving in Canada
What to expect upon entry to Canada
Please visit the Toronto Pearson website for a step-by-step guide on what you can expect to experience upon your arrival in Canada. When entering Canada, you'll be:
- asked if you have a cough, fever or difficulty breathing
- required to acknowledge that you must quarantine for 14 days, even if you don't have symptoms or;
- required to isolate for 14 days if you have symptoms of COVID-19
- asked to provide your credible quarantine plan as referenced in your ArriveCAN app including a place to self-isolate / quarantine with access to all necessary personal essentials (including food, medications etc.)
- asked for your
required travel documents
It is up to the discretion of the Canada Border Services Agency (CBSA) Officer to determine if your travel is essential and approve or deny your travel. The CBSA Officer will make a final determination on your eligibility to enter Canada at the port of entry.
Mandatory check in
Complete the mandatory
Daily Self-Isolation/Quarantine Check-in form via the iCent app to submit to Conestoga College after you arrive in Canada. This must be done every day for the full 14-day self-isolation/quarantine period. (See details in the "Getting Ready to Travel to Canada" section above.)
Violating the daily check-in requirements of your self-isolation/quarantine is taken
seriously. It is an offence under the
Quarantine Act and has significant consequences.
You must be compliant, and complete your daily check in.
Transportation from airport
With your pre-arranged transportation (see"Plan your arrival in Canada” above), please go directly to your place of self-isolation/quarantine and do not delay or stop along the way from the airport. You must wear a suitable non-medical mask or face covering while in transit. You must practice physical distancing at all times. You are responsible for all transportation costs.
Self-isolation & quarantine
Once you arrive at your pre-arranged quarantine accommodation, you are now ready to start your mandatory 14-day self-isolation/quarantine period. During this period, you must remain in your quarantine location for the full 14 days without any visitors. You are not permitted to stay with vulnerable populations, in a communal or group setting to help protect yourself and others from any potential exposure to COVID-19. Please ensure you fully review and comply with the Government of Canada requirements on
How to Self-Isolate during your self-isolation/quarantine period.
Please remember you
must continue your daily check in with
iCent app for the full 14-days.
Access our Personal Essentials - Quarantine Planning document as you prepare your food and personal essentials plan.
Self-isolation & quarantine violation penalties
According to the
Government of Canada website, violating instructions provided to you upon entry in Canada and during your 14-day quarantine is an offence under the
Quarantine Act and will be taken very seriously and could lead up to:
- 6 months in prison, and/or
- $750,000 in fines
If you choose to break your mandatory quarantine or isolation, resulting in the death or serious bodily harm of another person, you could face:
- a fine of up to $1,000,000, or
- imprisonment of up to 3 years, or
You will be called from a Canadian Government telephone number: 1-888-336-7735 to verify your compliance during your 14-day quarantine.
Please note: Conestoga College is required to and will report all non-compliances related to the
Email your International Transition Coordinator team if you have any questions or concerns during your quarantine or upon your arrival.
If your matter is urgent, you can contact our International Transition Coordinators at: 226-808-5989.
International student health insurance coverage
StudentCare Insurance: please call StudentCare's toll-free line at 1-844-418-0511 as soon as possible for an early arrival emergency. Coverage begins 30 days prior to the start of your classes.
For more information, please refer to Health insurance & medical care.
What if I feel sick during self-isolation/quarantine period?
Step 1: During the first 14 days of self-isolation/quarantine, if you are not feeling well and you think you have
COVID-19 symptoms, use the
self-assessment to help determine how to seek further care.
For severe symptoms, call 911. (e.g. difficulty breathing, severe chest pain, losing consciousness).
Step 2: Access a medical assessment from a health professional over the phone or virtually:
- You can access a free medical assessment through Telehealth Ontario at 1-866-797-0000. A registered nurse will ask you about your symptoms and travel history, and direct you to the most appropriate level of care. Follow their instructions carefully.
- Email Conestoga Medical Care Clinic from your Conestoga student email to arrange an in-person or virtual appointment with a nurse practitioner or physician.
- If you need immediate assistance when the Conestoga Medical Clinic is closed, you can make a virtual appointment through the
StudentCare Dialogue app.
Step 3: If you have symptoms of COVID-19 or a positive self-assessment, get tested for COVID through a COVID-19 assessment centre.
- It is strongly encouraged that you list the Conestoga Medical Care Clinic as your family physician on the assessment centre intake form. Address: Conestoga College ITAL Medical Care Clinic, 299 Doon Valley Drive, Kitchener, ON N2G 4M4 | Phone: 519-748-5220, ext. 3186 | Fax: 519-748-3509.
- While you are waiting for your test results, keep isolating yourself from others during the first 14-days self-isolation/quarantine. For more information, refer to You were tested for COVID-19: What you should know.
Step 4: What if I test positive for COVID-19?
- Inform anyone whom you were in close physical contact within the 48 hours before your symptoms began to monitor their health and self-isolate.
- If you are not feeling well or test positive for COVID-19, please refrain from entering any of the Conestoga College campuses.
- If you have tested positive, inform the
Conestoga Medical Care Clinic and the International Transition Coordinator Team. Our team members will reach out to you for support and help connect you to resources.
Mandatory COVID-19 Testing
Effective September 14, 2020*, students
must complete a COVID-19 test upon completion of your 14-day self-isolation/quarantine period. A Conestoga College Medical Care Clinic staff member will be in touch with you for testing instructions.
Please follow these steps below for your mandatory COVID-19 testing:
Step 1: Get tested
As soon as your mandatory 14-day quarantine period is over, please visit your nearest COVID-19 Assessment Centre.
Please note: you must remain in self-isolation/quarantine while awaiting your results.
Step 2: Request the Assessment centre fax results
In order for Conestoga College to track the status of your COVID-19 test, please ask the COVID-19 Assessment Centre to FAX your results to the Nurse Practitioner at Conestoga College:
Katherine Braybrook, NP-PHC (Provider #725674)
Conestoga College ITAL – Medical Care Clinic
299 Doon Valley Dr., Kitchener, ON N2G 4M4
Tel.: 519-748-5220 FAX: 519-748-3509
Step 3: Email us after you have completed your test
For tracking purposes, once you complete your COVID-19 test, please email
myWellness@conestogac.on.ca and indicate your:
- Student ID #
- Full Name
- Date you had your test done
- Assessment Centre location you attended
Step 4: Your results
Negative: If you receive a negative result, you are not required to do anything further.
Positive: If you receive a positive result, specific instruction will be provided by Public Health. A member from the Student Health and Wellness team at Conestoga College will also reach out to see how you are doing and what you might need.
Our nurses, nurse practitioners, counsellors and doctors are here to support your health and well-being. If you have any concerns about your physical and/or mental health, please email us to book an appointment.
*Note: This mandatory testing is effective as of September 14, 2020. Students who completed their 14-day self-isolation/quarantine before this date will not require testing.
Please see the following additional resources as you transition into our local community:
Self-isolation: Guide for caregivers, household members and close contacts
Canada COVID-19 app
COVID-19 Alert app
Stop the spread of COVID-19 in Ontario
COVID-19 related stigma
Conestoga College Mental Health Support and Resources
Good2Talk: 24-hr Student Mental Health Helpline
Take Care of Yourself and Each Other
Regional updates of COVID-19:
Region of Waterloo response to COVID-19 /
Waterloo Region face covering by-law
City of Brantford response to COVID-19 /
City of Brantford face covering by-law
City of Guelph response to COVID-19 /
City of Guelph face covering order
For up-to-date FAQs and
COVID-19 information, please visit our college website.
4. Welcome to Conestoga!
Attend your Orientation
New international students: visit
Orientation for your program orientation schedule and a checklist to get you ready to begin your studies at Conestoga.
Connect with the International Team
Join our International team for International transition webinars and transition talks. You are invited to participate. Check out our list of
Attend college events
Connect with our college community using the Co-Curricular Portal. Check out the opportunities at Conestoga College.
Connect with a Student Success Advisor
Visit myWellness to find support and to connect with counselling services and the Conestoga College Medical Care Clinic. You will be introduced to your Student Success Advisor who will support you on an ongoing basis for academic and wellness needs.
Disclaimer: The information on this page is based on current information. We will update the information as deemed necessary and in accordance with Public Health authorities.