As we welcome you to Conestoga during this time of COVID-19, the start of the term is different than previous years. We want you to be well, safe, and healthy during your stay here in Canada and while you pursue your education at Conestoga College.
Please use this plan outlined below as a reference to help support you and your transition to Canada and Conestoga College. Make sure to read and understand each section before you travel to Canada.
In addition to the following information, please
watch our video that provides you with information as you get ready to travel to Canada to begin your studies at Conestoga.
1. Getting Ready to Travel to Canada
Download the following two apps:
- ArriveCAN app
- iCent app
ArriveCAN app is the Canadian federal government Canada Border Service Agency (CBSA) app. You must submit your self-isolation/quarantine plan through the
ArriveCAN app. You need to plan self-isolation/quarantine for 14 days even if you do not have COVID-19 symptoms. Your quarantine plan lists where you will stay for the 14 days of self-isolation/quarantine, how you'll get to your destination, how you will get groceries, and how you will access essential services and medical care.
The self-isolation/quarantine plan is mandatory, even if you have no symptoms.
Follow these instructions to begin using ArriveCAN:
Step 1: To download the app, search “ArriveCAN” in
Google Play or the
Step 2: Create an account with a valid email address. A security PIN will be sent to you for verification.
Step 3: Follow the instructions to enter the information on the forms required.
The iCent App is an essential smartphone tool for you to begin your studies at Conestoga College which includes essential pre and post-arrival information prepared by Conestoga. This app will guide you through the protocols and the information you must follow during your transition to Canada and to Conestoga College. The COVID Safe Canada Program by iCent app is designed to meet local, provincial, and national COVID-19 guidelines and institutional guidelines including the 14-day mandatory quarantine.
Follow these instructions to begin using iCent:
Step 1: To download the app, search “iCent” in
Google Play or the
Step 2: Enter “Canada” as your destination country and “Conestoga College” as your institution name.
Step 3: Enter your email address. A security PIN will be sent to you for verification. Use this PIN to log into the app.
Step 4: Fill in the information on the forms about yourself to begin using Conestoga College's dashboard.
If you are having trouble logging into the app, contact:
What to know before you travel
We invite you attend our Safe Arrival and Quarantine Plan webinar, where we explain what you must know before you travel and answer your questions. Please register for an upcoming webinar.
As you plan for your travel to Canada, you must review the
Government of Canada website for steps to follow upon entry to Canada, as these are mandatory for all travellers. The Government of Canada has emergency orders under the Quarantine Act which applies to everyone arriving in Canada.
Students and co-arriving immediate family members who plan to enter Canada must meet essential travel requirements and have a quarantine plan in place for self-isolation for 14 days. Requirements for essential travel and information on entry to Canada can also be found on the Immigration Refugee and Citizenship Canada (IRCC) website.
Beginning January 7, 2021 at 12:01 a.m. (ET), all air passengers ages 5 years and older are required to have a COVID-19 test taken within 72 hours of their departure. You will be required to present documentation of your negative laboratory test result to the airline prior to boarding your flight to Canada. This requirement is in addition to the mandatory 14-day quarantine requirements already in place.
2. Preparing to Enter Canada
Plan your arrival in Canada
Please be aware that currently there is a
14-day mandatory quarantine requirement for all travellers entering Canada. You are responsible for all costs associated with your 14-day mandatory self-isolation/quarantine period, and long-term housing. You must:
Have a 14-day mandatory quarantine plan with detailed information. Complete the
Self-Isolation/Quarantine Plan form on the iCent app.
Reserve your mandatory 3-day hotel quarantine, 48 hours prior to your departure. For information, visit
COVID-19 mandatory hotel stopover: Booking and list of government-authorized hotels. If you do not pre-book a stopover hotel, you could be denied entry at the port. If your flight to Canada is scheduled within the next 48 hours, call to reserve and pay for your mandatory 3-night hotel stopover:
- Within North America: 1-800-294-8253 (toll-free)
- Outside of North America: 1-613-830-2992 (call collect)
- Once you receive a negative test result, you'll be allowed to complete the remainder of your 14-day quarantine at your planned location. If you receive a positive test, stay in your room. A public health agency of Canada official will call you with instructions.
- avoid contact with others;
- remain in the vehicle as much as possible;
- if you need gas, pay at the pump;
- if you need food, use a drive through;
- if you need to use a rest area, put on your mask and be mindful of physical distancing and good hygiene practices.
Please note: Under the direction of public health, you may be required to quarantine longer than the mandatory 14 days. Be prepared to stay at your quarantine location longer than 14 days to wait for your COVID-19 test results and complete all necessary quarantine requirements before moving to your permanent housing location.
Prior to departure & boarding the airplane
Ensure you download the Canadian Border Services
ArriveCAN app prior to your arrival in Canada and follow the instructions to help support and speed up your arrival process. This app will be helpful for you to:
- provide mandatory information that is required upon your entry into Canada
- avoid lineups at the border
- provide updates on your quarantine compliance, and
- report any COVID-19 symptoms during the 14 days after your arrival in Canada.
Remember to download the iCent app for important resources, and for daily check in upon your arrival.
If you will be travelling to Canada from overseas, be sure to check your airline requirements and flight details before you travel. If you are displaying symptoms of COVID-19, you will not be allowed to enter Canada.
Prepare to practice airport safety: Bring a personal supply of (at least 2) non-medical face coverings to wear while you are in transit to Canada. Practice physical distancing by keeping 2 metres apart from others whenever possible and wash / sanitize your hands often. Please review the Toronto Pearson Airport Safety Measures that are in place prior to your flight.
3. Arriving in Canada
What to expect upon entry to Canada
Please visit the Toronto Pearson website for a step-by-step guide on what you can expect to experience upon your arrival in Canada. When entering Canada, you'll be:
- asked if you have a cough, fever or difficulty breathing
- required to acknowledge that you must quarantine for 14 days, even if you don't have symptoms or;
- required to isolate for 14 days if you have symptoms of COVID-19
- asked to provide your credible quarantine plan as referenced in your ArriveCAN app including a place to self-isolate / quarantine with access to all necessary personal essentials (including food, medications etc.)
- asked for your
required travel documents
In response to the COVID-19 pandemic, and in an effort to slow the spread of the coronavirus and its variants, the federal government has announced new requirements for international travellers to Canada. Effective February 1, 2021, all air travellers arriving into Toronto Pearson International airport will be required to take a mandatory COVID-19 test. The test is in addition to the negative pre-boarding test required to travel to Canada.
Over the coming weeks, the Canadian Government is adding additional entry restrictions that will include a mandatory hotel quarantine for travellers (and may include all student travellers) until a negative test result is received. This would be at the expense of the traveller. There is no confirmed date for this and we will provide you updates and specific details when this becomes available.
More updates will be provided to you over the next few days regarding the changing entry requirements to Canada. Please be sure to consult the Government of Canada’s Immigration and Citizenship website prior to travelling and monitor these changes closely as you plan to travel to Canada.
If you have any questions, please email our Transition Team at
firstname.lastname@example.org. They can guide you as you prepare to come to Canada to study at Conestoga College.
It is up to the discretion of the Canada Border Services Agency (CBSA) Officer to determine if your travel is essential and approve or deny your travel. The CBSA Officer will make a final determination on your eligibility to enter Canada at the port of entry.
Mandatory check in
Complete the mandatory
Daily Self-Isolation/Quarantine Check-in form via the iCent app to submit to Conestoga College after you arrive in Canada. This must be done every day for the full 14-day self-isolation/quarantine period. (See details in the "Getting Ready to Travel to Canada" section above.)
Violating the daily check-in requirements of your self-isolation/quarantine is taken
seriously. It is an offence under the
Quarantine Act and has significant consequences.
You must be compliant, and complete your daily check in.
Transportation from airport
With your pre-arranged transportation (see"Plan your arrival in Canada” above), please go directly to your place of self-isolation/quarantine and do not delay or stop along the way from the airport. You must wear a suitable non-medical mask or face covering while in transit. You must practice physical distancing at all times. You are responsible for all transportation costs.
Self-isolation & quarantine
Once you arrive at your pre-arranged quarantine accommodation, you are now ready to start your mandatory 14-day self-isolation/quarantine period. During this period, you must remain in your quarantine location for the full 14 days without any visitors. You are not permitted to stay with vulnerable populations, in a communal or group setting to help protect yourself and others from any potential exposure to COVID-19. Please ensure you fully review and comply with the Government of Canada requirements on
How to Self-Isolate during your self-isolation/quarantine period.
Please remember you
must continue your daily check in with
iCent app for the full 14-days.
Access our Personal Essentials - Quarantine Planning document as you prepare your food and personal essentials plan.
Self-isolation & quarantine violation penalties
According to the
Government of Canada website, violating instructions provided to you upon entry in Canada and during your 14-day quarantine is an offence under the
Quarantine Act and will be taken very seriously and could lead up to:
- 6 months in prison, and/or
- $750,000 in fines
If you choose to break your mandatory quarantine or isolation, resulting in the death or serious bodily harm of another person, you could face:
- a fine of up to $1,000,000, or
- imprisonment of up to 3 years, or
You will be called from a Canadian Government telephone number: 1-888-336-7735 to verify your compliance during your 14-day quarantine.
Please note: Conestoga College is required to and will report all non-compliances related to the
Email your International Transition Coordinator team if you have any questions or concerns during your quarantine or upon your arrival.
If your matter is urgent, you can contact our International Transition Coordinators at: 226-808-5989.
If you require accommodations to support a temporary or permanent health condition, please contact
Accessible Learning at
email@example.com or leave a voicemail at 519-748-5220, ext. 3232.
Health & Wellness
If you feel sick, have any medical concerns, or want to speak to someone about your mental health, please contact
Student Health & Wellness Services by emailing
firstname.lastname@example.org from your Conestoga student email account to arrange a time to speak with a health care professional. During your quarantine period, we can offer telephone and virtual appointments.
International student health insurance coverage
StudentCare Insurance: please call StudentCare's toll-free line at 1-844-418-0511 as soon as possible for an early arrival emergency. Coverage begins 30 days prior to the start of your classes.
For more information, please refer to Health insurance & medical care.
What if I feel sick during self-isolation/quarantine period?
Step 1: During the first 14 days of self-isolation/quarantine, if you are not feeling well and you think you have
COVID-19 symptoms, use the
self-assessment to help determine how to seek further care.
For severe symptoms, call 911. (e.g. difficulty breathing, severe chest pain, losing consciousness).
Step 2: Access a medical assessment from a health professional over the phone or virtually:
- You can access a free medical assessment through Telehealth Ontario at 1-866-797-0000. A registered nurse will ask you about your symptoms and travel history, and direct you to the most appropriate level of care. Follow their instructions carefully.
- If you feel sick, have any medical concerns, or want to speak to someone about your mental health, please contact Student Health & Wellness Services by emailing email@example.com from your Conestoga student email account to arrange a time to speak with a health care professional. During your quarantine period, we can offer telephone and virtual appointments.
- If you need immediate assistance when Student Health & Wellness is closed, you can make a virtual appointment through the
StudentCare Dialogue app.
Step 3: If you have symptoms of COVID-19 or a positive self-assessment, get tested for COVID through a COVID-19 assessment centre.
- It is strongly encouraged that you list Nurse Practitioner, Katherine Braybrook at Conestoga Student Health & Wellness Services as your healthcare provider on the assessment centre intake form.
- Address: Conestoga College ITAL Student Health & Wellness Services, 299 Doon Valley Drive, Kitchener, ON N2G 4M4 | Phone: 519-748-5220, ext. 3679 | Fax: 519-748-3509.
- While you are waiting for your test results, keep isolating yourself from others during the first 14-days self-isolation/quarantine. For more information, refer to You were tested for COVID-19: What you should know.
Step 4: What if I test positive for COVID-19?
- Inform anyone whom you were in close physical contact within the 48 hours before your symptoms began to monitor their health and self-isolate.
- If you are not feeling well or test positive for COVID-19, please refrain from entering any of the Conestoga College campuses.
- If you have tested positive, inform
Student Health & Wellness Services and the International Transition Coordinator Team. Our team members will reach out to you for support and help connect you to resources.
Mandatory COVID-19 Testing
All international students and their co-arriving family members must complete a COVID-19 test at the end of their quarantine period (day 14). A member of Conestoga College Student Health & Wellness Services will contact you by email with detailed testing instructions.
Symptomatic students must be tested as soon as possible and will need to make an appointment at an
COVID-19 Assessment Centre (not at a pharmacy).
Please follow these steps below for your mandatory COVID-19 testing:
Step 1: Schedule your COVID-19 test
You will need an appointment to get a test. Tests are done at all assessment centres and select pharmacies.
Around day 10 or 11 of your mandatory 14-day quarantine period, contact your nearest COVID-19 Assessment Centre and ask to schedule your COVID-19 test on day 14 of your quarantine.
Results can take up to 48 hours and you
must remain in self-isolation/quarantine while awaiting your results.
If you have questions or cannot find a centre near you, please let us know.
Step 2: Email us once you've scheduled your appointment
For tracking purposes, and in order for you to be compliant and able to attend Conestoga College, you must email MANDATORYCOVID19TEST@conestogac.on.ca and indicate your, and each of your co-arriving family members’:
- Full name
- Date of scheduled COVID-19 test
- Testing centre location
- Student ID # (applicable to Conestoga College student only)
Step 3: Your results
It is your responsibility to ensure we receive a copy of your, and your co-arriving family members’, COVID-19 test results. Please email the results to
Negative: If you receive a negative result, and your quarantine period is over, you are not required to do anything further.
Positive: If you receive a positive result, your 14-day quarantine period will restart and specific instruction will be provided by Public Health. A member from the Conestoga College International Department and/or the Student Health and Wellness team will also reach out to see how you are doing and what you might need.
Please see the following additional resources as you transition into our local community:
- Entering Canada by air during COVID-19
Self-isolation: Guide for caregivers, household members and close contacts
Canada COVID-19 app
COVID-19 Alert app
Stop the spread of COVID-19 in Ontario
COVID-19 related stigma
Conestoga College accessible learning accommodations
Conestoga College mental health support and resources
Good2Talk: 24-hr Student Mental Health Helpline
Take Care of Yourself and Each Other
Regional updates of COVID-19:
Region of Waterloo response to COVID-19 /
Waterloo Region face covering by-law
City of Brantford response to COVID-19 /
City of Brantford face covering by-law
City of Guelph response to COVID-19 /
City of Guelph face covering order
For up-to-date FAQs and
COVID-19 information, please visit our college website.
4. Welcome to Conestoga!
Attend your Orientation
New international students: visit
Orientation for your program orientation schedule and a checklist to get you ready to begin your studies at Conestoga.
Connect with the International Team
Join our International team for International transition webinars and transition talks. You are invited to participate. Check out our list of
Attend college events
Connect with our college community using the Co-Curricular Portal. Check out the opportunities at Conestoga College.
Connect with Student Success Services
Visit Student Success Services for all your health & wellness, academic learning, and career advice needs. A great way to get connected to help is through a Student Success Advisor. Fill out our online help form and an advisor will connect with you.
Looking for a quick overview of services available to help you? Check out our interactive service map (pdf).
Disclaimer: The information on this page is based on current information. We will update the information as deemed necessary and in accordance with Public Health authorities.