As we welcome you to Conestoga during this time of COVID-19, the start of the term is different than previous years. We want you to be well, safe, and healthy during your stay here in Canada and while you pursue your education at Conestoga College.

Please use this plan outlined below as a reference to help support you and your transition to Canada and Conestoga College. Make sure to read and understand each section before you travel to Canada.

In addition to the following information, please watch our video that provides you with information as you get ready to travel to Canada to begin your studies at Conestoga.

1. Getting Ready to Travel to Canada

Download the following two apps:
  1. ArriveCAN app
  2. iCent app

The ArriveCAN app is the Canadian federal government Canada Border Service Agency (CBSA) app. You must submit your self-isolation/quarantine plan through the ArriveCAN app. You need to plan self-isolation/quarantine for 14 days even if you do not have COVID-19 symptoms. Your quarantine plan lists where you will stay for the 14 days of self-isolation/quarantine, how you'll get to your destination, how you will get groceries, and how you will access essential services and medical care. The self-isolation/quarantine plan is mandatory, even if you have no symptoms.

Follow these instructions to begin using ArriveCAN:

Step 1: To download the app, search “ArriveCAN” in Google Play or the App Store.
Step 2: Create an account with a valid email address. A security PIN will be sent to you for verification.
Step 3: Follow the instructions to enter the information on the forms required.

The iCent App is an essential smartphone tool for you to begin your studies at Conestoga College which includes essential pre and post-arrival information prepared by Conestoga. This app will guide you through the protocols and the information you must follow during your transition to Canada and to Conestoga College. The COVID Safe Canada Program by iCent app is designed to meet local, provincial, and national COVID-19 guidelines and institutional guidelines including the 14-day mandatory quarantine.

Follow these instructions to begin using iCent:

Step 1: To download the app, search “iCent” in Google Play or the App Store
Step 2: Enter “Canada” as your destination country and “Conestoga College” as your institution name.
Step 3: Enter your email address. A security PIN will be sent to you for verification. Use this PIN to log into the app.
Step 4: Fill in the information on the forms about yourself to begin using Conestoga College's dashboard.

If you are having trouble logging into the app, contact: support@Icentapp.com.

What to know before you travel

As you plan for your travel to Canada, you must review the Government of Canada website for steps to follow upon entry to Canada, as these are mandatory for all travellers. The Government of Canada has emergency orders under the Quarantine Act which applies to everyone arriving in Canada.

Students and co-arriving immediate family members who plan to enter Canada must meet essential travel requirements and have a quarantine plan in place for self-isolation for 14 days. Requirements for essential travel and information on entry to Canada can also be found on the Immigration Refugee and Citizenship Canada (IRCC) website.

2. Preparing to Enter Canada

Plan your arrival in Canada

Please be aware that currently there is a 14-day mandatory quarantine requirement for all travellers entering Canada. You are responsible for all costs associated with your 14-day mandatory self-isolation/quarantine period, and long-term housing. You must:

  1. Have a 14-day mandatory quarantine plan with detailed information. Complete the Self-Isolation/Quarantine Plan form on the iCent app.
  2. Reserve your accommodation for quarantine. Note: it is your responsibility to secure accommodation where you can quarantine. You must have access to a separate washroom that is not shared with anyone other than your co-arriving family members. For hotel options, refer to Temporary housing resources.
  3. Plan your long-term accommodation. If you plan to live at a different location from your self isolation/quarantine destination, refer to housing options for local accommodations.
  4. Arrange your transportation from the airport to your quarantine destination. Please ensure your transportation meets the Government of Canada's transportation requirement to use private vehicle transportation. While in transit in Canada you are required to:
    • avoid contact with others;
    • remain in the vehicle as much as possible;
    • if you need gas, pay at the pump;
    • if you need food, use a drive through;
    • if you need to use a rest area, put on your mask and be mindful of physical distancing and good hygiene practices.
  5. Make sure you have personal essentials during your 14-day quarantine period including: toiletries, groceries, medications, all necessary personal protective equipment (PPE) (including face coverings/masks), sanitizer, sanitizing wipes, credit card. Access the Personal Essentials Resources - Quarantine Planning document as you prepare your food and personal essentials plan.
  6. See suggested Travel to Canada Checklist (pdf) for additional items to bring to Canada.
Prior to departure & boarding the airplane

Ensure you download the Canadian Border Services ArriveCAN app prior to your arrival in Canada and follow the instructions to help support and speed up your arrival process. This app will be helpful for you to:

  • provide mandatory information that is required upon your entry into Canada
  • avoid lineups at the border
  • provide updates on your quarantine compliance, and
  • report any COVID-19 symptoms during the 14 days after your arrival in Canada.

Remember to download the iCent app for important resources, and for daily check in upon your arrival.

If you will be travelling to Canada from overseas, be sure to check your airline requirements and flight details before you travel. If you are displaying symptoms of COVID-19, you will not be allowed to enter Canada.

Prepare to practice airport safety: Bring a personal supply of (at least 2) non-medical face coverings to wear while you are in transit to Canada. Practice physical distancing by keeping 2 metres apart from others whenever possible and wash / sanitize your hands often. Please review the Toronto Pearson Airport Safety Measures that are in place prior to your flight.

3. Arriving in Canada

What to expect upon entry to Canada

Please visit the Toronto Pearson website for a step-by-step guide on what you can expect to experience upon your arrival in Canada. When entering Canada, you'll be:

  • asked if you have a cough, fever or difficulty breathing
  • required to acknowledge that you must quarantine for 14 days, even if you don't have symptoms or;
  • required to isolate for 14 days if you have symptoms of COVID-19
  • asked to provide your credible quarantine plan as referenced in your ArriveCAN app including a place to self-isolate / quarantine with access to all necessary personal essentials (including food, medications etc.)
  • asked for your required travel documents

It is up to the discretion of the Canada Border Services Agency (CBSA) Officer to determine if your travel is essential and approve or deny your travel. The CBSA Officer will make a final determination on your eligibility to enter Canada at the port of entry.

Mandatory check in

Complete the mandatory Daily Self-Isolation/Quarantine Check-in form via the iCent app to submit to Conestoga College after you arrive in Canada. This must be done every day for the full 14-day self-isolation/quarantine period. (See details in the "Getting Ready to Travel to Canada" section above.)

Violating the daily check-in requirements of your self-isolation/quarantine is taken seriously. It is an offence under the Quarantine Act and has significant consequences. You must be compliant, and complete your daily check in.

Transportation from airport

With your pre-arranged transportation (see"Plan your arrival in Canada” above), please go directly to your place of self-isolation/quarantine and do not delay or stop along the way from the airport. You must wear a suitable non-medical mask or face covering while in transit. You must practice physical distancing at all times. You are responsible for all transportation costs.

Self-isolation & quarantine

Once you arrive at your pre-arranged quarantine accommodation, you are now ready to start your mandatory 14-day self-isolation/quarantine period. During this period, you must remain in your quarantine location for the full 14 days without any visitors. You are not permitted to stay with vulnerable populations, in a communal or group setting to help protect yourself and others from any potential exposure to COVID-19. Please ensure you fully review and comply with the Government of Canada requirements on How to Self-Isolate during your self-isolation/quarantine period.

Once your 14-day self-isolation/quarantine period is over and you don't have any COVID-19 symptoms, continue to follow Ontario Physical Distancing requirements and limit your Social Circle.

Please remember you must continue your daily check in with iCent app for the full 14-days.

Access our Personal Essentials - Quarantine Planning document as you prepare your food and personal essentials plan.

Self-isolation & quarantine violation penalties

According to the Government of Canada website, violating instructions provided to you upon entry in Canada and during your 14-day quarantine is an offence under the Quarantine Act and will be taken very seriously and could lead up to:

  • 6 months in prison, and/or
  • $750,000 in fines

If you choose to break your mandatory quarantine or isolation, resulting in the death or serious bodily harm of another person, you could face:

  • a fine of up to $1,000,000, or
  • imprisonment of up to 3 years, or
  • both

You will be called from a Canadian Government telephone number: 1-888-336-7735 to verify your compliance during your 14-day quarantine. Please note: Conestoga College is required to and will report all non-compliances related to the Quarantine Act.

Contact us

International Office

Email your International Transition Coordinator team if you have any questions or concerns during your quarantine or upon your arrival.

If your matter is urgent, you can contact our International Transition Coordinators at: 226-808-5989.

Accessible Learning

If you require accommodations to support a temporary or permanent health condition, please contact Accessible Learning at accessibility@conestogac.on.ca or leave a voicemail at 519-748-5220, ext. 3232.

Health & Wellness

If you feel sick, have any medical concerns, or want to speak to someone about your mental health, please contact Student Health & Wellness Services by emailing mywellness@conestogac.on.ca from your Conestoga student email account to arrange a time to speak with a health care professional. During your quarantine period, we can offer telephone and virtual appointments.

International student health insurance coverage

StudentCare Insurance: please call StudentCare's toll-free line at 1-844-418-0511 as soon as possible for an early arrival emergency. Coverage begins 30 days prior to the start of your classes.

For more information, please refer to Health insurance & medical care.

What if I feel sick during self-isolation/quarantine period?

Step 1: During the first 14 days of self-isolation/quarantine, if you are not feeling well and you think you have COVID-19 symptoms, use the self-assessment to help determine how to seek further care.

For severe symptoms, call 911. (e.g. difficulty breathing, severe chest pain, losing consciousness).

Step 2: Access a medical assessment from a health professional over the phone or virtually:

  • You can access a free medical assessment through Telehealth Ontario at 1-866-797-0000. A registered nurse will ask you about your symptoms and travel history, and direct you to the most appropriate level of care. Follow their instructions carefully.
  • If you feel sick, have any medical concerns, or want to speak to someone about your mental health, please contact Student Health & Wellness Services by emailing mywellness@conestogac.on.ca from your Conestoga student email account to arrange a time to speak with a health care professional. During your quarantine period, we can offer telephone and virtual appointments.
  • If you need immediate assistance when Student Health & Wellness is closed, you can make a virtual appointment through the StudentCare Dialogue app.

Step 3: If you have symptoms of COVID-19 or a positive self-assessment, get tested for COVID through a COVID-19 assessment centre.

  • It is strongly encouraged that you list Nurse Practitioner, Katherine Braybrook at Conestoga Student Health & Wellness Services as your healthcare provider on the assessment centre intake form.
    • Address: Conestoga College ITAL Student Health & Wellness Services, 299 Doon Valley Drive, Kitchener, ON N2G 4M4 | Phone: 519-748-5220, ext. 3679 | Fax: 519-748-3509.
  • While you are waiting for your test results, keep isolating yourself from others during the first 14-days self-isolation/quarantine. For more information, refer to You were tested for COVID-19: What you should know.

Step 4: What if I test positive for COVID-19?

  • Inform anyone whom you were in close physical contact within the 48 hours before your symptoms began to monitor their health and self-isolate.
  • If you are not feeling well or test positive for COVID-19, please refrain from entering any of the Conestoga College campuses.
  • If you have tested positive, inform Student Health & Wellness Services and the International Transition Coordinator Team. Our team members will reach out to you for support and help connect you to resources.
Mandatory COVID-19 Testing

All international students and their co-arriving family members must complete a COVID-19 test within the second week of their quarantine period. A member of Conestoga College Student Health & Wellness Services will contact you by email with detailed testing instructions.

Please follow these steps below for your mandatory COVID-19 testing:

Step 1: Schedule your COVID-19 test

You will need an appointment to get a test. Tests are done at all assessment centres and select pharmacies.

On day 5 or 6 of your mandatory 14-day quarantine period, contact your nearest COVID-19 Assessment Centre and ask to schedule your COVID-19 test in your second week of quarantine (day 7-14).

Results can take up to 48 hours and you must remain in self-isolation/quarantine while awaiting your results. It is suggested you try to book your appointment on day 11 or 12.

If you have questions or cannot find a centre near you, please let us know.

Step 2: Email us once you've scheduled your appointment

For tracking purposes, and in order for you to be compliant and able to attend Conestoga College, you must email myWellness@conestogac.on.ca and indicate your, and each of your co-arriving family members’:

  • Full name
  • Date of scheduled COVID-19 test
  • Testing centre location
  • Student ID # (applicable to Conestoga College student only)

Step 3: Your results

It is your responsibility to ensure we receive a copy of your, and your co-arriving family members’, COVID-19 test results. Please email the results to mywellness@conestogac.on.ca.

Negative: If you receive a negative result, and your quarantine period is over, you are not required to do anything further. If your 14-day quarantine period has not ended yet, please remain in quarantine until complete.

Positive: If you receive a positive result, your 14-day quarantine period will restart and specific instruction will be provided by Public Health. A member from the Conestoga College International Department and/or the Student Health and Wellness team will also reach out to see how you are doing and what you might need.

Additional links/resources

Please see the following additional resources as you transition into our local community:

Regional updates of COVID-19:

For up-to-date FAQs and COVID-19 information, please visit our college website.

4. Welcome to Conestoga!

Attend your Orientation

New international students: visit Orientation for your program orientation schedule and a checklist to get you ready to begin your studies at Conestoga.

Connect with the International Team

Join our International team for International transition webinars and transition talks. You are invited to participate. Check out our list of workshops!

You can follow on our social media channels to stay connected with news, activities and events related to International students: Facebook, Instagram, YouTube.

Attend college events

Connect with our college community using the Co-Curricular Portal. Check out the opportunities at Conestoga College.

Connect with Student Success Services

Visit Student Success Services for all your health & wellness, academic learning, and career advice needs. A great way to get connected to help is through a Student Success Advisor. Fill out our online help form and an advisor will connect with you.

Looking for a quick overview of services available to help you? Check out our interactive service map (pdf).

Disclaimer: The information on this page is based on current information. We will update the information as deemed necessary and in accordance with Public Health authorities.